Contacting The Cigar Company:

Have a question or need assistance? We're here for you! Feel free to reach out to our dedicated customer service team by emailing us at contactthecigarcompany@gmail.com. We're committed to ensuring your experience with The Cigar Company is seamless, and our team is ready to assist you with any inquiries.

Worldwide Shipping:

Yes, we proudly ship worldwide to bring our products to fans around the globe.

Order Changes and Cancellations:

We understand that plans may change. To modify or cancel an order, please reach out to us within 12 hours of placing your order. After this timeframe, our efficient order processing may limit our ability to make changes. If your order has already been processed, we encourage you to complete the return process for a full refund upon receipt.

Accepted Payment Methods:

We accept a variety of payment methods for your convenience, including all major credit cards (VISA, Mastercard, AMEX), Ideal, and PayPal.

Order Processing Time:

Orders are processed and shipped from our warehouse within 1-3 business days (Monday to Friday). Please allow extra time during holidays and peak sales seasons. Kindly note that we do not process orders on weekends.

Import Duties and Taxes:

While our displayed prices are tax-free in US dollars, please be aware that your local customs office may impose import duties and taxes upon receiving your order. Payment of these fees is the customer's responsibility. For detailed information, kindly contact your local customs office.

Return Procedure:

For any returns, please contact us at contactthecigarcompany@gmail.com. We are here to guide you through the return process.

Refund Timeline:

Refunds will be credited to your original payment method. If you used a credit or debit card, the refund will be transferred to the card-issuing bank within 7-10 business days upon receipt of the mandatory cancellation request. For specific timelines, reach out to your card-issuing bank. If you haven't received your credit, consider contacting your bank/credit card company, as it may take some time for the refund to be reflected in your account. Your satisfaction is our priority, and we appreciate your understanding.